01 / OURS ABA2024
CLIENT SUCCESS & OPERATIONS
From first contact to lasting trust.
A more connected client experience, from outreach and onboarding to service delivery and retention.
LEADERSHIP WITH PURPOSE
Clarity in strategy.
Confidence in every relationship.
Financial services, client success, and operations leadership. Connecting people and opportunity to create lasting impact.
Greater Chicago. Global perspective.
A SHARED DIRECTION
Connecting people. Building trust.
A track record of meaningful results.
Selected outcomes · OURS ABAAt OURS ABA, proactive communication, tailored service delivery, and structured issue resolution supported 95% client retention.
EXPERIENCE ACROSS
PNCBMOHuntingtonOURS ABAM.A.KSPERIENCE
SELECTED IMPACT
Where leadership
becomes results.
A closer look at the relationships, decisions, and operating systems behind the outcomes.
02 / PNC BANK2025–Present
FINANCIAL SERVICES & COMMUNITY
Bringing financial access closer.
Connecting community partners, financial education, and banking resources across Illinois.
03 / M.A.KSPERIENCE2020–Present
ENTREPRENEURSHIP & PARTNERSHIPS
Turning opportunity into enterprise.
Building strategic retail relationships and creating paths for inventory into domestic and international markets.
Business results drawn from professional experience and the supplied resume.
Strong relationships create the conditions for growth. Clear processes make that growth sustainable.
Across banking, healthcare, and retail, Mischelle brings together executive relationship management, operational discipline, and a practical understanding of what clients and communities need.
Enterprise client successCross-functional leadershipOperations & enablementStrategic partnerships
CAREER JOURNEY
Experience that
builds perspective.
Leadership across financial services, client experience, and business operations.
2025–PresentPNC BankAssistant Vice President
Illinois territory
Community Development, Enhancement & Financial Education
- Lead territory strategy and execution for PNC’s Mobile Initiative.
- Own community partner relationships and guide financial education and banking programs from needs assessment through impact evaluation.
- Use stakeholder feedback to refine engagement and improve program delivery.
2024OURS ABADirector of Sales, Client Services & Operations
Illinois & Indiana
Client experience & organizational growth
- Oversaw sales, client service, billing, clinical coordination, and administration across two states.
- Delivered 60% client acquisition growth, 40% faster intake, 95% retention, and $500K+ in new annual revenue.
- Created SOPs and automated workflows; scaled the organization from 5 to 30+ employees.
Jun 2023–Oct 2024Huntington National BankVice President & Branch Manager
Greater Chicago
Branch leadership, client relationships & growth
- Owned branch performance, client satisfaction, retention, compliance, and growth.
- Led and coached banking professionals and translated enterprise priorities into local plans.
- Built community and referral partnerships while monitoring operational and service performance.
BEYOND THE BUSINESS
Meeting communities
where they are.
Through PNC’s Mobile Initiative in Illinois, Mischelle connects community partners with financial education and banking resources, turning relationships into more accessible services.
Explore financial accessTHE NEXT CONVERSATION
Good things begin
with a connection.
For leadership opportunities, strategic partnerships, or a conversation about creating meaningful impact.
Let’s connect