01 / OURS ABA2024
CLIENT SUCCESS & OPERATIONS
From first contact to lasting trust.
A more connected client experience, from outreach and onboarding to service delivery and retention.
FINANCIAL SERVICES & COMMUNITY
Bringing financial access closer.
Financial access depends on trust, relevance, and meeting communities where they are. Mischelle leads Illinois territory strategy and execution for PNC’s Mobile Initiative, coordinating community organizations, internal partners, and consumer stakeholders.
01 / THE CONTEXT
A clear purpose.
A focused responsibility.
Translate the needs of nonprofit, faith-based, and community partners into accessible banking and financial education programs for low-to-moderate-income communities.
02 / THE APPROACH
Turning priorities
into practice.
- 01
Own partner relationships and coordinate internal teams around community needs.
- 02
Guide programs from assessment and partner development through rollout, delivery, engagement, and evaluation.
- 03
Support adoption of banking products and financial education resources through outreach and hands-on enablement.
- 04
Use community feedback to identify service gaps and refine future initiatives.
03 / THE OUTCOMES
A more connected
community experience.
Illinoisterritory strategy and program execution
End to endpartner and program coordination
Communityfeedback informs future engagement
Responsibilities described in the supplied resume. No numerical program-impact claim is made.
Effective community leadership connects institutional capability with the everyday needs of the people it serves.
KEEP EXPLORING
A broader perspective.
THE NEXT CONVERSATION
Good things begin
with a connection.
For leadership opportunities, strategic partnerships, or a conversation about creating meaningful impact.
Let’s connect