Depth of experience.
Breadth of perspective.

Illinois territory

Community Development, Enhancement & Financial Education

• Lead territory strategy and execution for PNC’s Mobile Initiative.
• Own community partner relationships and guide financial education and banking programs from needs assessment through impact evaluation.
• Use stakeholder feedback to refine engagement and improve program delivery.

United States / Global

Entrepreneurship, enterprise partnerships & retail

• Built a retail middle-market business and strategic relationships with major U.S. luxury retailers.
• Oversee operations, commercial strategy, client service, and growth.
• Moved approximately $1.3M in inventory into domestic and international markets.

Illinois & Indiana

Client experience & organizational growth

• Oversaw sales, client service, billing, clinical coordination, and administration across two states.
• Delivered 60% client acquisition growth, 40% faster intake, 95% retention, and $500K+ in new annual revenue.
• Created SOPs and automated workflows; scaled the organization from 5 to 30+ employees.

Greater Chicago

Branch leadership, client relationships & growth

• Owned branch performance, client satisfaction, retention, compliance, and growth.
• Led and coached banking professionals and translated enterprise priorities into local plans.
• Built community and referral partnerships while monitoring operational and service performance.

Chicago area

Complex relationships & risk management

• Managed complex, high-risk borrowing relationships and advised stakeholders on risk mitigation.
• Analyzed financial performance and portfolio trends to produce executive-ready recommendations and reporting.
• Coordinated legal, insolvency, sales, and service stakeholders on complex account issues.

Chicago area

Customer experience & commercial execution

• Executed branch plans for acquisition, retention, wallet share, service, and efficiency.
• Implemented national and regional programs and trained teams for consistent adoption.
• Built referral networks, developed talent, and resolved complex client situations.

United States

Multi-site retail operations

• Led operations across 10 retail locations, including inventory, customer experience, and brand execution.
• Standardized operating practices and developed managers to improve consistency across the store network.